702 lines
24 KiB
Vue
702 lines
24 KiB
Vue
<script setup lang="ts">
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import type { Message, ReportStatus } from '~/types/api'
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definePageMeta({
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middleware: 'auth',
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auth: { role: 'OPERATOR' }
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})
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useHead({ title: 'Gestione Segnalazione - Operatore' })
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const route = useRoute()
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const runtimeConfig = useRuntimeConfig()
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const reportId = Number(route.params.id)
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if (!reportId) {
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navigateTo('/operator')
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}
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const { getReportDetail, getMessages, addMessage, flagMessage } = useReports()
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const { getInterventionSummary, updateReportStatus, assignTeam, getTeams, createInterventionLink, revokeInterventionLink } = useOperator()
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const { user } = useAuth()
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// Dati principali
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const { data: reportData, refresh: refreshReport } = await useAsyncData(`op-report-${reportId}`, () => getReportDetail(reportId))
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const { data: messagesData, refresh: refreshMessages } = await useAsyncData(`op-messages-${reportId}`, () => getMessages(reportId))
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const { data: summaryData, refresh: refreshSummary } = await useAsyncData(`op-summary-${reportId}`, () => getInterventionSummary(reportId))
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const { data: teamsData } = await useAsyncData('operator-teams', () => getTeams())
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const report = computed(() => (reportData.value as any)?.report)
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const media = computed(() => (reportData.value as any)?.media || [])
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const statusHistory = computed(() => (reportData.value as any)?.history || [])
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const messages = computed(() => (messagesData.value as any)?.messages || [])
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const summary = computed(() => (summaryData.value as any)?.summary)
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const summaryMedia = computed(() => (summaryData.value as any)?.media || [])
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const teams = computed(() => teamsData.value?.teams || [])
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const statusMeta: Record<string, string> = {
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OPEN: 'Aperta',
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UNDER_REVIEW: 'In revisione',
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ASSIGNED: 'Assegnata',
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IN_PROGRESS: 'In lavorazione',
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RESOLVED: 'Risolta',
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REJECTED: 'Respinta',
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CLOSED: 'Chiusa'
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}
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const statusTransitions: Record<string, string[]> = {
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OPEN: ['UNDER_REVIEW', 'REJECTED'],
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UNDER_REVIEW: ['ASSIGNED', 'REJECTED'],
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ASSIGNED: ['IN_PROGRESS', 'REJECTED'],
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IN_PROGRESS: ['RESOLVED', 'REJECTED'],
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RESOLVED: ['CLOSED'],
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REJECTED: ['CLOSED'],
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CLOSED: []
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}
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const availableStatuses: { value: ReportStatus, label: string }[] = [
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{ value: 'OPEN', label: 'Aperta' },
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{ value: 'UNDER_REVIEW', label: 'In Revisione' },
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{ value: 'ASSIGNED', label: 'Assegnata' },
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{ value: 'IN_PROGRESS', label: 'In Lavorazione' },
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{ value: 'RESOLVED', label: 'Risolta' },
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{ value: 'REJECTED', label: 'Rifiutata' },
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{ value: 'CLOSED', label: 'Chiusa' }
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]
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const selectableStatuses = computed(() => {
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if (!report.value?.status) return []
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const allowed = statusTransitions[report.value.status] || []
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return availableStatuses.filter(s => allowed.includes(s.value))
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})
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const canCreateInterventionLink = computed(() => {
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if (summary.value?.assignments && Array.isArray(summary.value.assignments)) {
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return summary.value.assignments.some((a: any) => !a.ended_at)
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}
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return ['ASSIGNED', 'IN_PROGRESS'].includes(report.value?.status)
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})
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const newStatus = ref<ReportStatus>('IN_PROGRESS')
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const statusNote = ref('')
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const isUpdatingStatus = ref(false)
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// Form Assegna Squadra
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const isAssignModalOpen = ref(false)
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const selectedTeamId = ref<number | null>(null)
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const isAssigning = ref(false)
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const interventionLink = ref('')
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const interventionLinkExpiresAt = ref('')
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const isGeneratingInterventionLink = ref(false)
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const isRevokingInterventionLink = ref(false)
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const interventionLinkError = ref('')
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const interventionLinkSuccess = ref('')
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const isRevokeInterventionModalOpen = ref(false)
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// Messaggi
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const isSubmittingMessage = ref(false)
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const flaggedMessageIds = ref<number[]>([])
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const isFlagMessageModalOpen = ref(false)
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const messageToFlag = ref<Message | null>(null)
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const isFlaggingMessage = ref(false)
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const isFlaggingMessageId = computed(() => isFlaggingMessage.value ? messageToFlag.value?.id : null)
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watch(() => report.value?.status, (val) => {
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if (val) {
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const allowed = statusTransitions[val] || []
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if (allowed.length > 0) {
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newStatus.value = allowed[0] as ReportStatus
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}
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}
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}, { immediate: true })
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const handleStatusUpdate = async () => {
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isUpdatingStatus.value = true
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try {
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const res = await updateReportStatus(reportId, {
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status: newStatus.value,
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note: statusNote.value || undefined
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})
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if (res.ok) {
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statusNote.value = ''
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await Promise.all([refreshReport(), refreshSummary()])
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}
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} catch (e) {
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console.error('Failed to update status', e)
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} finally {
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isUpdatingStatus.value = false
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}
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}
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const handleAssignTeam = async () => {
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if (!selectedTeamId.value) return
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isAssigning.value = true
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try {
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const res = await assignTeam(reportId, {
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team_id: selectedTeamId.value
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})
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if (res.ok) {
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isAssignModalOpen.value = false
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selectedTeamId.value = null
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await Promise.all([refreshReport(), refreshSummary()])
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}
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} catch (e) {
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console.error('Failed to assign team', e)
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} finally {
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isAssigning.value = false
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}
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}
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const copyInterventionLink = async () => {
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if (!interventionLink.value || !navigator?.clipboard) return
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try {
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await navigator.clipboard.writeText(interventionLink.value)
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interventionLinkSuccess.value = 'Link copiato negli appunti.'
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interventionLinkError.value = ''
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} catch {
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interventionLinkError.value = 'Copia automatica non riuscita.'
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interventionLinkSuccess.value = ''
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}
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}
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const handleCreateInterventionLink = async () => {
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if (!canCreateInterventionLink.value) return
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isGeneratingInterventionLink.value = true
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interventionLinkError.value = ''
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interventionLinkSuccess.value = ''
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try {
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const res = await createInterventionLink(reportId)
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if (res.ok) {
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interventionLink.value = res.url
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interventionLinkExpiresAt.value = res.expires_at
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interventionLinkSuccess.value = 'Link intervento generato.'
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}
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} catch (e: any) {
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console.error('Failed to create intervention link', e)
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interventionLinkError.value = e?.data?.message || 'Generazione link non riuscita.'
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} finally {
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isGeneratingInterventionLink.value = false
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}
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}
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const openRevokeInterventionLinkModal = () => {
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if (!interventionLink.value) return
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isRevokeInterventionModalOpen.value = true
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}
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const closeRevokeInterventionLinkModal = () => {
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if (isRevokingInterventionLink.value) return
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isRevokeInterventionModalOpen.value = false
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}
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const handleRevokeInterventionLink = async () => {
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if (!interventionLink.value) return
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isRevokingInterventionLink.value = true
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interventionLinkError.value = ''
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interventionLinkSuccess.value = ''
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try {
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const res = await revokeInterventionLink(reportId)
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if (res.ok) {
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interventionLink.value = ''
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interventionLinkExpiresAt.value = ''
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interventionLinkSuccess.value = 'Link intervento revocato.'
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isRevokeInterventionModalOpen.value = false
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}
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} catch (e: any) {
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console.error('Failed to revoke intervention link', e)
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interventionLinkError.value = e?.data?.message || 'Revoca link non riuscita.'
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} finally {
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isRevokingInterventionLink.value = false
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}
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}
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const handleSendMessage = async (msgText: string, files: File[]) => {
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if (!msgText.trim() && files.length === 0) return
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isSubmittingMessage.value = true
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try {
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await addMessage(reportId, { body: msgText })
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await refreshMessages()
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} catch (e) {
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console.error('Failed to send message', e)
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} finally {
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isSubmittingMessage.value = false
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}
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}
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const canFlagMessage = (message: Message) => {
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if (!user.value) return false
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const isCitizenMessage = message.user_id !== user.value.id && message.user_id === report.value?.user_id
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const isAlreadyFlagged = flaggedMessageIds.value.includes(message.id)
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return isCitizenMessage && !isAlreadyFlagged
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}
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const handleFlagMessage = (message: Message) => {
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if (!canFlagMessage(message)) return
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messageToFlag.value = message
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isFlagMessageModalOpen.value = true
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}
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const executeFlagMessage = async () => {
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if (!messageToFlag.value) return
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isFlaggingMessage.value = true
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try {
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await flagMessage(reportId, messageToFlag.value.id, {
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reason: 'Messaggio segnalato da operatore responsabile per verifica moderazione',
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})
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flaggedMessageIds.value.push(messageToFlag.value.id)
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isFlagMessageModalOpen.value = false
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messageToFlag.value = null
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} catch (e) {
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console.error('Failed to flag message', e)
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} finally {
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isFlaggingMessage.value = false
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}
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}
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const formatDate = (dateString: string) => {
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if (!dateString) return '-'
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return new Date(dateString).toLocaleDateString('it-IT', {
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day: '2-digit', month: '2-digit', year: 'numeric',
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hour: '2-digit', minute: '2-digit'
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})
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}
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const latestCitizenMessage = computed(() => {
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const reportUserId = report.value?.user_id
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if (!reportUserId) return null
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return [...messages.value]
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.reverse()
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.find((message) => message.user_id === reportUserId) || null
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})
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const formattedInterventionLinkExpiry = computed(() =>
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interventionLinkExpiresAt.value ? formatDate(interventionLinkExpiresAt.value) : ''
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)
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</script>
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<template>
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<div v-if="report">
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<div class="report-hero py-4">
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<div class="container">
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<NuxtLink to="/operator/assigned" class="btn btn-sm btn-link text-decoration-none ps-0 mb-2">
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← Torna alle assegnazioni
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</NuxtLink>
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<div class="row g-3 align-items-end">
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<div class="col-12 col-lg-8">
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<div class="report-hero-meta mb-2">
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<span class="report-id">Intervento #{{ reportId }}</span>
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<StatusBadge :status="report.status" />
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</div>
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<h1 class="h3 font-weight-bold mb-2">{{ report.category_name }}</h1>
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<p class="mb-0 report-hero-address">{{ report.address }}</p>
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</div>
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<div class="col-12 col-lg-4">
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<div class="report-hero-stats">
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<div class="hero-stat">
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<span class="hero-stat-label">Stato</span>
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<strong>{{ statusMeta[report.status] || report.status }}</strong>
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</div>
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<div class="hero-stat">
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<span class="hero-stat-label">Aperta</span>
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<strong>{{ formatDate(report.created_at) }}</strong>
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</div>
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</div>
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</div>
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</div>
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</div>
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</div>
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<div class="container my-5">
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<div class="row g-4">
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<div class="col-12 col-xl-7">
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<div class="card card-bg border-0 shadow-sm mb-4">
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<div class="card-body">
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<div class="report-section-head mb-3">
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<BIIcon name="it-map-marker-circle" size="sm" color="primary" class="me-2" />
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<h2 class="h6 mb-0">Dettagli segnalazione</h2>
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</div>
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<dl class="report-detail-grid mb-0">
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<div>
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<dt>Indirizzo</dt>
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<dd>{{ report.address }}</dd>
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</div>
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<div>
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<dt>Coordinate</dt>
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<dd>{{ report.latitude }}, {{ report.longitude }}</dd>
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</div>
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<div>
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<dt>Area</dt>
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<dd>{{ report.area_name || 'Non specificata' }}</dd>
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</div>
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<div>
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<dt>Operatore assegnato</dt>
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<dd>{{ report.assigned_operator_id ? `#${report.assigned_operator_id}` : 'Non assegnato' }}</dd>
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</div>
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</dl>
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<div class="report-description mt-4">
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<h3 class="h6 mb-2">Descrizione</h3>
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<p class="mb-0 text-break">{{ report.description }}</p>
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</div>
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<div v-if="media.length > 0">
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<h3 class="h6 mt-4 mb-3">Allegati del cittadino</h3>
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<div class="row g-2">
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<div v-for="m in media" :key="m.id" class="col-4 col-md-3">
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<img v-if="m.media_kind === 'IMAGE'" :src="runtimeConfig.public.api + m.url" class="img-fluid rounded object-fit-cover shadow-sm report-media-frame" style="aspect-ratio: 1;" />
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</div>
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</div>
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</div>
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</div>
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</div>
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<div class="card card-bg border-0 shadow-sm mb-4">
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<div class="card-body">
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<div class="report-chat-header mb-3">
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<div>
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<div class="report-section-head mb-1">
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<BIIcon name="it-comment" size="sm" color="primary" class="me-2" />
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<h2 class="h6 mb-0">Comunicazioni con cittadino</h2>
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</div>
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<p class="text-muted small mb-0">Chat unica pratica. Mantieni aggiornamenti chiari e brevi.</p>
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</div>
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<span class="badge bg-light text-dark border">{{ messages.length }} messaggi</span>
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</div>
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<MessageList
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:messages="messages"
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:can-flag-message="canFlagMessage"
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:is-flagging-message-id="isFlaggingMessageId"
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@flag="handleFlagMessage"
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/>
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<MessageComposer @send="handleSendMessage" />
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</div>
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</div>
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</div>
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<div class="col-12 col-xl-5">
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<div class="report-sidebar">
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<div class="card card-bg border-0 shadow-sm mb-4" v-if="summary">
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<div class="card-body">
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<h2 class="h6 mb-3">Quadro operativo</h2>
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<ul class="report-summary-list list-unstyled mb-4">
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<li>
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<span>Operatore</span>
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<strong>{{ summary.assigned_operator_id ? `#${summary.assigned_operator_id}` : 'Nessuno' }}</strong>
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</li>
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<li>
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<span>Team disponibili</span>
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<strong>{{ teams.length }}</strong>
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</li>
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<li>
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<span>Allegati</span>
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<strong>{{ summaryMedia.length || media.length }}</strong>
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</li>
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</ul>
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<div class="report-description">
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<h3 class="h6 mb-2">Ultimo messaggio cittadino</h3>
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<p class="small mb-0">
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{{ latestCitizenMessage?.body || 'Nessun messaggio del cittadino disponibile.' }}
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</p>
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</div>
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</div>
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<div class="card-body pt-0">
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<button class="btn btn-outline-primary w-100" @click="isAssignModalOpen = true" :disabled="teams.length === 0">
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Assegna team
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</button>
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</div>
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</div>
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<div class="card card-bg border-0 shadow-sm mb-4">
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<div class="card-body">
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<h2 class="h6 mb-3">Link intervento pubblico</h2>
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<p class="text-muted small mb-3">Genera link temporaneo per team esterno. Nuova generazione ruota link esistente.</p>
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<div v-if="interventionLinkError" class="alert alert-danger py-2" role="alert">
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{{ interventionLinkError }}
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</div>
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<div v-if="interventionLinkSuccess" class="alert alert-success py-2" role="alert">
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{{ interventionLinkSuccess }}
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</div>
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<template v-if="interventionLink">
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<label class="form-label">URL attivo</label>
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<div class="input-group mb-2">
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<input type="text" class="form-control" :value="interventionLink" readonly />
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<button type="button" class="btn btn-outline-primary" @click="copyInterventionLink">
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Copia
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</button>
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</div>
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<p class="small text-muted mb-3">
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Scade: {{ formattedInterventionLinkExpiry || '-' }}
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</p>
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<div class="d-grid gap-2">
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<button type="button" class="btn btn-outline-primary" :disabled="isGeneratingInterventionLink || !canCreateInterventionLink" @click="handleCreateInterventionLink">
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<span v-if="isGeneratingInterventionLink" class="spinner-border spinner-border-sm me-2"></span>
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Rigenera link
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</button>
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<button type="button" class="btn btn-outline-danger" :disabled="isRevokingInterventionLink" @click="openRevokeInterventionLinkModal">
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<span v-if="isRevokingInterventionLink" class="spinner-border spinner-border-sm me-2"></span>
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Revoca link
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</button>
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</div>
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</template>
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<button
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v-else
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type="button"
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class="btn btn-outline-primary w-100"
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:disabled="isGeneratingInterventionLink || !canCreateInterventionLink"
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@click="handleCreateInterventionLink"
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>
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<span v-if="isGeneratingInterventionLink" class="spinner-border spinner-border-sm me-2"></span>
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Genera link
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</button>
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<div v-if="!canCreateInterventionLink" class="text-danger small mt-2">
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È necessaria un'assegnazione in corso per generare o rigenerare questo link.
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</div>
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</div>
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</div>
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<div class="card card-bg border-0 shadow-sm mb-4">
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<div class="card-body">
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<h2 class="h6 mb-3">Aggiorna stato</h2>
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<template v-if="selectableStatuses.length > 0">
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<form @submit.prevent="handleStatusUpdate">
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<div class="mb-3">
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<label class="form-label">Nuovo Stato</label>
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<select class="form-select" v-model="newStatus">
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<option v-for="st in selectableStatuses" :key="st.value" :value="st.value">
|
|
{{ st.label }}
|
|
</option>
|
|
</select>
|
|
</div>
|
|
<div class="mb-3">
|
|
<label class="form-label">Nota (visibile nella cronologia)</label>
|
|
<textarea class="form-control" v-model="statusNote" rows="2" placeholder="Motivazione o dettaglio..."></textarea>
|
|
</div>
|
|
<button type="submit" class="btn btn-primary w-100" :disabled="isUpdatingStatus">
|
|
<span v-if="isUpdatingStatus" class="spinner-border spinner-border-sm me-2"></span>
|
|
Aggiorna Stato
|
|
</button>
|
|
</form>
|
|
</template>
|
|
|
|
<template v-else>
|
|
<div class="alert alert-info mb-0 small">
|
|
La segnalazione è attualmente in stato <strong>{{ statusMeta[report.status] }}</strong>. Non sono consentite ulteriori transizioni.
|
|
</div>
|
|
</template>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="card card-bg border-0 shadow-sm">
|
|
<div class="card-body">
|
|
<h2 class="h6 mb-3">Cronologia eventi</h2>
|
|
<div v-if="statusHistory.length === 0" class="small text-muted">Nessun evento registrato.</div>
|
|
<ul class="list-unstyled mb-0 ms-2">
|
|
<li v-for="item in statusHistory" :key="item.id" class="mb-3 border-start border-primary border-3 ps-3">
|
|
<small class="text-muted d-block">{{ formatDate(item.created_at) }}</small>
|
|
<div class="d-flex align-items-center gap-2 mt-1">
|
|
<StatusBadge :status="item.old_status" />
|
|
<BIIcon name="it-arrow-right" size="xs" />
|
|
<StatusBadge :status="item.new_status" />
|
|
</div>
|
|
<div v-if="item.note" class="small mt-1 bg-light p-1 rounded">{{ item.note }}</div>
|
|
</li>
|
|
</ul>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Modale Assegnazione -->
|
|
<div v-if="isAssignModalOpen" class="modal-backdrop fade show d-block" style="background: rgba(0,0,0,0.5); z-index: 1040;"></div>
|
|
<div v-if="isAssignModalOpen" class="modal fade show d-block" tabindex="-1" style="z-index: 1050;">
|
|
<div class="modal-dialog modal-dialog-centered">
|
|
<div class="modal-content">
|
|
<div class="modal-header">
|
|
<h5 class="modal-title">Gestione Intervento</h5>
|
|
<button type="button" class="btn-close" @click="isAssignModalOpen = false"></button>
|
|
</div>
|
|
<div class="modal-body">
|
|
<form @submit.prevent="handleAssignTeam">
|
|
<div class="mb-3">
|
|
<label class="form-label">Team incaricato</label>
|
|
<select v-model.number="selectedTeamId" class="form-select" required>
|
|
<option :value="null">Seleziona team</option>
|
|
<option v-for="team in teams" :key="team.id" :value="team.id">
|
|
{{ team.name }}<template v-if="team.category_name"> · {{ team.category_name }}</template>
|
|
<template v-if="team.area_name"> · {{ team.area_name }}</template>
|
|
</option>
|
|
</select>
|
|
<small v-if="teams.length === 0" class="form-text text-danger">
|
|
Nessun team attivo disponibile.
|
|
</small>
|
|
</div>
|
|
<div class="d-flex justify-content-end gap-2 mt-4">
|
|
<button type="button" class="btn btn-outline-secondary" @click="isAssignModalOpen = false">Annulla</button>
|
|
<button type="submit" class="btn btn-primary" :disabled="isAssigning || !selectedTeamId">
|
|
<span v-if="isAssigning" class="spinner-border spinner-border-sm me-2"></span>
|
|
Salva Assegnazione
|
|
</button>
|
|
</div>
|
|
</form>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<ConfirmModal
|
|
:open="isRevokeInterventionModalOpen"
|
|
title="Revoca link intervento"
|
|
message="Vuoi revocare link pubblico per team esterno? Link non sara piu utilizzabile."
|
|
confirm-label="Revoca link"
|
|
confirm-class="btn-danger"
|
|
:pending="isRevokingInterventionLink"
|
|
@cancel="closeRevokeInterventionLinkModal"
|
|
@confirm="handleRevokeInterventionLink"
|
|
/>
|
|
|
|
<ConfirmModal
|
|
:open="isFlagMessageModalOpen"
|
|
title="Segnala messaggio"
|
|
message="Sei sicuro di voler segnalare questo messaggio al team di moderazione per una verifica?"
|
|
confirm-label="Segnala"
|
|
confirm-class="btn-warning"
|
|
:pending="isFlaggingMessage"
|
|
@cancel="isFlagMessageModalOpen = false; messageToFlag = null"
|
|
@confirm="executeFlagMessage"
|
|
/>
|
|
</div>
|
|
<div v-else class="text-center py-5">
|
|
<div class="spinner-border text-primary" role="status"></div>
|
|
</div>
|
|
</template>
|
|
|
|
<style scoped>
|
|
.report-hero {
|
|
background: #f5f7f9;
|
|
border-bottom: 1px solid #d9e3ee;
|
|
}
|
|
|
|
.report-hero-meta,
|
|
.report-section-head {
|
|
align-items: center;
|
|
display: flex;
|
|
}
|
|
|
|
.report-hero-meta {
|
|
flex-wrap: wrap;
|
|
gap: 0.75rem;
|
|
}
|
|
|
|
.report-id {
|
|
color: #5c6f82;
|
|
font-size: 0.875rem;
|
|
font-weight: 700;
|
|
}
|
|
|
|
.report-hero-address {
|
|
color: #455b71;
|
|
font-size: 1.05rem;
|
|
}
|
|
|
|
.report-hero-stats {
|
|
background: #fff;
|
|
border: 1px solid #d9e3ee;
|
|
border-radius: 4px;
|
|
display: grid;
|
|
gap: 1rem;
|
|
grid-template-columns: repeat(2, minmax(0, 1fr));
|
|
padding: 1rem;
|
|
}
|
|
|
|
.hero-stat {
|
|
display: grid;
|
|
gap: 0.25rem;
|
|
}
|
|
|
|
.hero-stat-label,
|
|
.report-detail-grid dt {
|
|
color: #5c6f82;
|
|
font-size: 0.8125rem;
|
|
font-weight: 700;
|
|
margin: 0 0 0.25rem;
|
|
text-transform: uppercase;
|
|
}
|
|
|
|
.report-detail-grid {
|
|
display: grid;
|
|
gap: 1rem;
|
|
grid-template-columns: repeat(2, minmax(0, 1fr));
|
|
}
|
|
|
|
.report-detail-grid dd {
|
|
color: #17324d;
|
|
font-weight: 600;
|
|
margin: 0;
|
|
}
|
|
|
|
.report-description {
|
|
background: #f5f7f9;
|
|
border: 1px solid #e4ebf1;
|
|
border-radius: 4px;
|
|
padding: 1rem;
|
|
}
|
|
|
|
.report-chat-header {
|
|
align-items: flex-start;
|
|
display: flex;
|
|
gap: 1rem;
|
|
justify-content: space-between;
|
|
}
|
|
|
|
.report-summary-list {
|
|
display: grid;
|
|
gap: 0.875rem;
|
|
}
|
|
|
|
.report-summary-list li {
|
|
align-items: baseline;
|
|
display: flex;
|
|
gap: 1rem;
|
|
justify-content: space-between;
|
|
}
|
|
|
|
.report-sidebar {
|
|
position: sticky;
|
|
top: 1.5rem;
|
|
}
|
|
|
|
.report-media-frame {
|
|
border: 1px solid #d9e3ee;
|
|
}
|
|
|
|
.object-fit-cover {
|
|
object-fit: cover;
|
|
}
|
|
|
|
@media (max-width: 991.98px) {
|
|
.report-detail-grid,
|
|
.report-hero-stats {
|
|
grid-template-columns: 1fr;
|
|
}
|
|
|
|
.report-sidebar {
|
|
position: static;
|
|
}
|
|
}
|
|
</style> |