462 lines
15 KiB
Vue
462 lines
15 KiB
Vue
<script setup lang="ts">
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import type { ReportStatus } from '~/types/api'
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definePageMeta({
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middleware: 'auth',
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auth: { role: 'OPERATOR' }
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})
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useHead({ title: 'Gestione Segnalazione - Operatore' })
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const route = useRoute()
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const runtimeConfig = useRuntimeConfig()
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const reportId = Number(route.params.id)
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if (!reportId) {
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navigateTo('/operator')
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}
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const { getReportDetail, getMessages, addMessage } = useReports()
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const { getInterventionSummary, updateReportStatus, assignTeam } = useOperator()
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// Dati principali
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const { data: reportData, refresh: refreshReport } = await useAsyncData(`op-report-${reportId}`, () => getReportDetail(reportId))
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const { data: messagesData, refresh: refreshMessages } = await useAsyncData(`op-messages-${reportId}`, () => getMessages(reportId))
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const { data: summaryData, refresh: refreshSummary } = await useAsyncData(`op-summary-${reportId}`, () => getInterventionSummary(reportId))
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const report = computed(() => (reportData.value as any)?.report)
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const media = computed(() => (reportData.value as any)?.media || [])
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const statusHistory = computed(() => (reportData.value as any)?.history || [])
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const messages = computed(() => (messagesData.value as any)?.messages || [])
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const summary = computed(() => (summaryData.value as any)?.summary)
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const statusMeta: Record<string, string> = {
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OPEN: 'Aperta',
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UNDER_REVIEW: 'In revisione',
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ASSIGNED: 'Assegnata',
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IN_PROGRESS: 'In lavorazione',
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RESOLVED: 'Risolta',
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REJECTED: 'Respinta',
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CLOSED: 'Chiusa'
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}
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// Form Cambia Stato
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const newStatus = ref<ReportStatus>('IN_PROGRESS')
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const statusNote = ref('')
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const isUpdatingStatus = ref(false)
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// Form Assegna Squadra
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const isAssignModalOpen = ref(false)
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const teamName = ref('')
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const assignNote = ref('')
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const estimatedDate = ref('')
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const isAssigning = ref(false)
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// Messaggi
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const isSubmittingMessage = ref(false)
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const availableStatuses: { value: ReportStatus, label: string }[] = [
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{ value: 'OPEN', label: 'Aperta' },
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{ value: 'UNDER_REVIEW', label: 'In Revisione' },
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{ value: 'ASSIGNED', label: 'Assegnata' },
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{ value: 'IN_PROGRESS', label: 'In Lavorazione' },
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{ value: 'RESOLVED', label: 'Risolta' },
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{ value: 'REJECTED', label: 'Rifiutata' },
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{ value: 'CLOSED', label: 'Chiusa' }
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]
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// Inizializza lo stato nel form
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watch(() => report.value?.status, (val) => {
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if (val) newStatus.value = val as ReportStatus
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}, { immediate: true })
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const handleStatusUpdate = async () => {
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isUpdatingStatus.value = true
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try {
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const res = await updateReportStatus(reportId, {
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status: newStatus.value,
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note: statusNote.value || undefined
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})
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if (res.ok) {
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statusNote.value = ''
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await Promise.all([refreshReport(), refreshSummary()])
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}
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} catch (e) {
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console.error('Failed to update status', e)
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} finally {
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isUpdatingStatus.value = false
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}
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}
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const handleAssignTeam = async () => {
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if (!teamName.value) return
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isAssigning.value = true
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try {
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const res = await assignTeam(reportId, {
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assigned_to_team: teamName.value,
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estimated_resolution_date: estimatedDate.value || undefined,
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internal_notes: assignNote.value || undefined
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})
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if (res.ok) {
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isAssignModalOpen.value = false
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teamName.value = ''
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assignNote.value = ''
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estimatedDate.value = ''
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await Promise.all([refreshReport(), refreshSummary()])
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}
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} catch (e) {
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console.error('Failed to assign team', e)
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} finally {
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isAssigning.value = false
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}
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}
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const handleSendMessage = async (msgText: string, files: File[]) => {
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if (!msgText.trim() && files.length === 0) return
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isSubmittingMessage.value = true
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try {
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await addMessage(reportId, { body: msgText })
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await refreshMessages()
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} catch (e) {
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console.error('Failed to send message', e)
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} finally {
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isSubmittingMessage.value = false
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}
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}
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const formatDate = (dateString: string) => {
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if (!dateString) return '-'
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return new Date(dateString).toLocaleDateString('it-IT', {
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day: '2-digit', month: '2-digit', year: 'numeric',
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hour: '2-digit', minute: '2-digit'
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})
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}
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</script>
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<template>
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<div v-if="report">
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<div class="report-hero py-4">
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<div class="container">
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<NuxtLink to="/operator/assigned" class="btn btn-sm btn-link text-decoration-none ps-0 mb-2">
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← Torna alle assegnazioni
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</NuxtLink>
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<div class="row g-3 align-items-end">
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<div class="col-12 col-lg-8">
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<div class="report-hero-meta mb-2">
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<span class="report-id">Intervento #{{ reportId }}</span>
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<StatusBadge :status="report.status" />
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</div>
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<h1 class="h3 font-weight-bold mb-2">{{ report.category_name }}</h1>
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<p class="mb-0 report-hero-address">{{ report.address }}</p>
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</div>
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<div class="col-12 col-lg-4">
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<div class="report-hero-stats">
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<div class="hero-stat">
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<span class="hero-stat-label">Stato</span>
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<strong>{{ statusMeta[report.status] || report.status }}</strong>
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</div>
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<div class="hero-stat">
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<span class="hero-stat-label">Aperta</span>
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<strong>{{ formatDate(report.created_at) }}</strong>
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</div>
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</div>
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</div>
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</div>
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</div>
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</div>
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<div class="container my-5">
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<div class="row g-4">
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<div class="col-12 col-xl-7">
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<div class="card card-bg border-0 shadow-sm mb-4">
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<div class="card-body">
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<div class="report-section-head mb-3">
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<BIIcon name="it-map-marker-circle" size="sm" color="primary" class="me-2" />
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<h2 class="h6 mb-0">Dettagli segnalazione</h2>
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</div>
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<dl class="report-detail-grid mb-0">
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<div>
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<dt>Indirizzo</dt>
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<dd>{{ report.address }}</dd>
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</div>
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<div>
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<dt>Coordinate</dt>
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<dd>{{ report.latitude }}, {{ report.longitude }}</dd>
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</div>
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<div>
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<dt>Area</dt>
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<dd>{{ report.area_name || 'Non specificata' }}</dd>
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</div>
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<div>
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<dt>Operatore assegnato</dt>
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<dd>{{ report.assigned_operator_id ? `#${report.assigned_operator_id}` : 'Non assegnato' }}</dd>
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</div>
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</dl>
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<div class="report-description mt-4">
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<h3 class="h6 mb-2">Descrizione</h3>
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<p class="mb-0 text-break">{{ report.description }}</p>
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</div>
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<div v-if="media.length > 0">
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<h3 class="h6 mt-4 mb-3">Allegati del cittadino</h3>
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<div class="row g-2">
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<div v-for="m in media" :key="m.id" class="col-4 col-md-3">
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<img v-if="m.media_kind === 'IMAGE'" :src="runtimeConfig.public.api + m.url" class="img-fluid rounded object-fit-cover shadow-sm report-media-frame" style="aspect-ratio: 1;" />
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</div>
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</div>
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</div>
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</div>
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</div>
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<div class="card card-bg border-0 shadow-sm mb-4">
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<div class="card-body">
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<div class="report-chat-header mb-3">
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<div>
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<div class="report-section-head mb-1">
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<BIIcon name="it-comment" size="sm" color="primary" class="me-2" />
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<h2 class="h6 mb-0">Comunicazioni con cittadino</h2>
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</div>
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<p class="text-muted small mb-0">Chat unica pratica. Mantieni aggiornamenti chiari e brevi.</p>
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</div>
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<span class="badge bg-light text-dark border">{{ messages.length }} messaggi</span>
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</div>
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<MessageList :messages="messages" />
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<MessageComposer @send="handleSendMessage" />
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</div>
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</div>
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</div>
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<div class="col-12 col-xl-5">
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<div class="report-sidebar">
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<div class="card card-bg border-0 shadow-sm mb-4" v-if="summary">
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<div class="card-body">
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<h2 class="h6 mb-3">Riepilogo intervento</h2>
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<ul class="report-summary-list list-unstyled mb-4">
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<li>
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<span>Operatore</span>
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<strong>{{ summary.operator_id ? `#${summary.operator_id}` : 'Nessuno' }}</strong>
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</li>
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<li>
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<span>Squadra</span>
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<strong>{{ summary.assigned_to_team || 'Nessuna' }}</strong>
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</li>
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<li>
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<span>Data prevista</span>
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<strong>{{ summary.estimated_resolution_date ? formatDate(summary.estimated_resolution_date) : 'Non impostata' }}</strong>
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</li>
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</ul>
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<div class="report-description">
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<h3 class="h6 mb-2">Note interne</h3>
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<p class="small mb-0">{{ summary.internal_notes || 'Nessuna nota interna' }}</p>
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</div>
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</div>
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<div class="card-body pt-0">
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<button class="btn btn-outline-primary w-100" @click="isAssignModalOpen = true">
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Gestisci Squadra e Note
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</button>
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</div>
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</div>
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<div class="card card-bg border-0 shadow-sm mb-4">
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<div class="card-body">
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<h2 class="h6 mb-3">Aggiorna stato</h2>
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<form @submit.prevent="handleStatusUpdate">
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<div class="mb-3">
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<label class="form-label">Nuovo Stato</label>
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<select class="form-select" v-model="newStatus">
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<option v-for="st in availableStatuses" :key="st.value" :value="st.value">
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{{ st.label }}
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</option>
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</select>
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</div>
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<div class="mb-3">
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<label class="form-label">Nota (visibile nella cronologia)</label>
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<textarea class="form-control" v-model="statusNote" rows="2" placeholder="Motivazione o dettaglio..."></textarea>
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</div>
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<button type="submit" class="btn btn-primary w-100" :disabled="isUpdatingStatus || newStatus === report.status">
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<span v-if="isUpdatingStatus" class="spinner-border spinner-border-sm me-2"></span>
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Aggiorna Stato
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</button>
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</form>
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</div>
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</div>
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<div class="card card-bg border-0 shadow-sm">
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<div class="card-body">
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<h2 class="h6 mb-3">Cronologia eventi</h2>
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<div v-if="statusHistory.length === 0" class="small text-muted">Nessun evento registrato.</div>
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<ul class="list-unstyled mb-0 ms-2">
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<li v-for="item in statusHistory" :key="item.id" class="mb-3 border-start border-primary border-3 ps-3">
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<small class="text-muted d-block">{{ formatDate(item.created_at) }}</small>
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<div class="d-flex align-items-center gap-2 mt-1">
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<StatusBadge :status="item.old_status" />
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<BIIcon name="it-arrow-right" size="xs" />
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<StatusBadge :status="item.new_status" />
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</div>
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<div v-if="item.note" class="small mt-1 bg-light p-1 rounded">{{ item.note }}</div>
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</li>
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</ul>
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</div>
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</div>
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</div>
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</div>
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</div>
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</div>
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<!-- Modale Assegnazione -->
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<div v-if="isAssignModalOpen" class="modal-backdrop fade show d-block" style="background: rgba(0,0,0,0.5); z-index: 1040;"></div>
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<div v-if="isAssignModalOpen" class="modal fade show d-block" tabindex="-1" style="z-index: 1050;">
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<div class="modal-dialog modal-dialog-centered">
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<div class="modal-content">
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<div class="modal-header">
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<h5 class="modal-title">Gestione Intervento</h5>
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<button type="button" class="btn-close" @click="isAssignModalOpen = false"></button>
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</div>
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<div class="modal-body">
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<form @submit.prevent="handleAssignTeam">
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<div class="mb-3">
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<label class="form-label">Squadra / Ditta Incaricata</label>
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<input type="text" class="form-control" v-model="teamName" placeholder="Es. Squadra Verde SPA" required />
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</div>
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<div class="mb-3">
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<label class="form-label">Data Prevista Risoluzione (opzionale)</label>
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<input type="date" class="form-control" v-model="estimatedDate" />
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</div>
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<div class="mb-3">
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<label class="form-label">Note Interne (private)</label>
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<textarea class="form-control" v-model="assignNote" rows="3" placeholder="Note ad uso interno, non visibili al cittadino..."></textarea>
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</div>
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<div class="d-flex justify-content-end gap-2 mt-4">
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<button type="button" class="btn btn-outline-secondary" @click="isAssignModalOpen = false">Annulla</button>
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<button type="submit" class="btn btn-primary" :disabled="isAssigning || !teamName.trim()">
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<span v-if="isAssigning" class="spinner-border spinner-border-sm me-2"></span>
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Salva Assegnazione
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</button>
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</div>
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</form>
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</div>
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</div>
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</div>
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</div>
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</div>
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<div v-else class="text-center py-5">
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<div class="spinner-border text-primary" role="status"></div>
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</div>
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</template>
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<style scoped>
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.report-hero {
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background: linear-gradient(180deg, #f0f6fc 0%, #ffffff 100%);
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border-bottom: 1px solid #d9e3ee;
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}
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.report-hero-meta,
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.report-section-head {
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align-items: center;
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display: flex;
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}
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.report-hero-meta {
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flex-wrap: wrap;
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gap: 0.75rem;
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}
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.report-id {
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color: #5c6f82;
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font-size: 0.875rem;
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font-weight: 700;
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}
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.report-hero-address {
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color: #455b71;
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font-size: 1.05rem;
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}
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.report-hero-stats {
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background: #fff;
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border: 1px solid #d9e3ee;
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border-radius: 8px;
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display: grid;
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gap: 1rem;
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grid-template-columns: repeat(2, minmax(0, 1fr));
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padding: 1rem;
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}
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.hero-stat {
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display: grid;
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gap: 0.25rem;
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}
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.hero-stat-label,
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.report-detail-grid dt {
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color: #5c6f82;
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font-size: 0.8125rem;
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font-weight: 700;
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margin: 0 0 0.25rem;
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text-transform: uppercase;
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}
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.report-detail-grid {
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display: grid;
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gap: 1rem;
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grid-template-columns: repeat(2, minmax(0, 1fr));
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}
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.report-detail-grid dd {
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color: #17324d;
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font-weight: 600;
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margin: 0;
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}
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.report-description {
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background: #f7fafc;
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border: 1px solid #e4ebf1;
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border-radius: 8px;
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padding: 1rem;
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}
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.report-chat-header {
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align-items: flex-start;
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display: flex;
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gap: 1rem;
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justify-content: space-between;
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}
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.report-summary-list {
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display: grid;
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gap: 0.875rem;
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}
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.report-summary-list li {
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align-items: baseline;
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display: flex;
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gap: 1rem;
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justify-content: space-between;
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}
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.report-sidebar {
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position: sticky;
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top: 1.5rem;
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}
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.report-media-frame {
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border: 1px solid #d9e3ee;
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}
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.object-fit-cover {
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object-fit: cover;
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}
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@media (max-width: 991.98px) {
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.report-detail-grid,
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.report-hero-stats {
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grid-template-columns: 1fr;
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}
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.report-sidebar {
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position: static;
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}
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}
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</style>
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