From 2c907044a368b56d933db0c51e073ac10d10dcd1 Mon Sep 17 00:00:00 2001
From: gabdevele <schiraldigabriele@gmail.com>
Date: Thu, 18 Jun 2026 17:52:57 +0200
Subject: [PATCH] feat: refactor operator dashboard and report handling, add
 public intervention page

---
 app/components/ReportTable.vue                |   6 +-
 .../dashboard/OperatorDashboard.vue           |  27 +--
 app/composables/useOperator.ts                |   4 +
 app/pages/admin/moderation.vue                |  25 ++-
 app/pages/interventions/[token].vue           | 117 ++++++++++
 app/pages/operator/assigned.vue               |   2 +-
 app/pages/operator/index.vue                  |  23 +-
 app/pages/operator/others.vue                 |   2 +-
 app/pages/operator/reports/[id].vue           | 203 +++++++++++++++---
 9 files changed, 335 insertions(+), 74 deletions(-)
 create mode 100644 app/pages/interventions/[token].vue

diff --git a/app/components/ReportTable.vue b/app/components/ReportTable.vue
index 9cb8a58..fc6db7c 100644
--- a/app/components/ReportTable.vue
+++ b/app/components/ReportTable.vue
@@ -80,15 +80,15 @@ const reportHref = (report: Report) => `${props.detailBasePath}/${report.id}`
           <NuxtLink
               v-else
               :to="reportHref(report)"
-              class="btn btn-outline-primary btn-xs btn-icon d-inline-flex align-items-center justify-content-center"
+              class="btn btn-outline-primary btn-xs"
               :aria-label="actionLabel"
               :title="actionLabel"
           >
-            <BIIcon name="it-arrow-right" size="xs" />
+            {{ actionLabel }}
           </NuxtLink>
         </td>
       </tr>
       </tbody>
     </table>
   </div>
-</template>
\ No newline at end of file
+</template>
diff --git a/app/components/dashboard/OperatorDashboard.vue b/app/components/dashboard/OperatorDashboard.vue
index 3ea9c2a..3f569fb 100644
--- a/app/components/dashboard/OperatorDashboard.vue
+++ b/app/components/dashboard/OperatorDashboard.vue
@@ -1,22 +1,8 @@
 <script setup lang="ts">
-const { getOpenReports, getAssignedReports, takeReport } = useOperator()
+const { getOpenReports, getAssignedReports } = useOperator()
 
-const { data: openReportsRes, refresh: refreshOpen } = useAsyncData('open-reports', () => getOpenReports({ per_page: 5 }))
-const { data: assignedReportsRes, refresh: refreshAssigned } = useAsyncData('assigned-reports', () => getAssignedReports({ per_page: 5 }))
-
-const processingIds = ref<number[]>([])
-
-const handleTakeReport = async (id: number) => {
-  processingIds.value.push(id)
-  try {
-    const res = await takeReport(id)
-    if (res.ok) {
-      await Promise.all([refreshOpen(), refreshAssigned()])
-    }
-  } finally {
-    processingIds.value = processingIds.value.filter(pid => pid !== id)
-  }
-}
+const { data: openReportsRes } = useAsyncData('open-reports', () => getOpenReports({ per_page: 5 }))
+const { data: assignedReportsRes } = useAsyncData('assigned-reports', () => getAssignedReports({ per_page: 5 }))
 </script>
 
 <template>
@@ -25,8 +11,8 @@ const handleTakeReport = async (id: number) => {
       <div class="card card-bg h-100">
         <div class="card-body">
           <div class="d-flex justify-content-between align-items-center mb-3">
-            <h3 class="h5 mb-0">Da prendere in carico</h3>
-            <NuxtLink to="/operator" class="btn btn-link btn-sm pe-0">Apri coda</NuxtLink>
+            <h3 class="h5 mb-0">Segnalazioni disponibili</h3>
+            <NuxtLink to="/operator" class="btn btn-link btn-sm pe-0">Apri elenco</NuxtLink>
           </div>
           <div v-if="openReportsRes?.ok && openReportsRes.reports.length === 0" class="alert alert-info mb-0">
             Nessuna nuova segnalazione in ingresso.
@@ -34,9 +20,8 @@ const handleTakeReport = async (id: number) => {
           <ReportTable
             v-else
             :reports="openReportsRes?.reports || []"
-            action-variant="manage"
             detail-base-path="/operator/reports"
-            @take="handleTakeReport"
+            action-label="Visualizza"
           />
         </div>
       </div>
diff --git a/app/composables/useOperator.ts b/app/composables/useOperator.ts
index 600eae2..6645487 100644
--- a/app/composables/useOperator.ts
+++ b/app/composables/useOperator.ts
@@ -39,6 +39,9 @@ export const useOperator = () => {
   const revokeInterventionLink = (id: number) =>
       useApiFetch<OkResponse>(`/api/v1/reports/${id}/intervention-link`, { method: 'DELETE' })
 
+  const getPublicIntervention = (token: string) =>
+      useApiFetch<any>(`/api/v1/interventions/${token}`, { method: 'GET' })
+
   return {
     getOpenReports,
     getAssignedReports,
@@ -50,5 +53,6 @@ export const useOperator = () => {
     getInterventionSummary,
     createInterventionLink,
     revokeInterventionLink,
+    getPublicIntervention,
   }
 }
diff --git a/app/pages/admin/moderation.vue b/app/pages/admin/moderation.vue
index bd051e1..1211c11 100644
--- a/app/pages/admin/moderation.vue
+++ b/app/pages/admin/moderation.vue
@@ -106,6 +106,19 @@ const formatDate = (dateStr: string) => {
     hour: '2-digit', minute: '2-digit'
   })
 }
+
+const formatFlagStatus = (status: string) => {
+  const map: Record<string, string> = {
+    OPEN: 'Aperto',
+    RESOLVED: 'Risolto',
+    DISMISSED: 'Ignorato'
+  }
+
+  return map[status] || status
+}
+
+const contentTypeLabel = (type: string) => type === 'REPORT' ? 'Segnalazione' : 'Messaggio'
+const canRejectReport = (flag: any) => flag.content_type === 'REPORT'
 </script>
 
 <template>
@@ -153,7 +166,7 @@ const formatDate = (dateStr: string) => {
               'bg-warning': flag.status === 'OPEN',
               'bg-success': flag.status === 'RESOLVED',
               'bg-secondary': flag.status === 'DISMISSED'
-            }">{{ flag.status }}</span>
+            }">{{ formatFlagStatus(flag.status) }}</span>
           </div>
           <small class="text-muted">{{ formatDate(flag.created_at) }}</small>
         </div>
@@ -166,7 +179,7 @@ const formatDate = (dateStr: string) => {
               </p>
 
               <div class="mt-info">
-                <span class="badge bg-info me-2">{{ flag.content_type }}</span>
+                <span class="badge bg-info me-2">{{ contentTypeLabel(flag.content_type) }}</span>
                 <span v-if="flag.report_id">
                   Rif: 
                   <NuxtLink :to="`/operator/reports/${flag.report_id}`" class="text-decoration-none">
@@ -190,11 +203,11 @@ const formatDate = (dateStr: string) => {
 
             <div class="col-md-4 text-end" v-if="flag.status === 'OPEN'">
               <div class="d-flex flex-column gap-2 mt-3 mt-md-0">
-                <button class="btn btn-outline-danger btn-sm" @click="openResolveModal(flag.id, true)">
-                  <BIIcon name="it-ban" size="xs" /> Risolvi & Rigetta Segn.
+                <button class="btn btn-outline-danger btn-sm" @click="openResolveModal(flag.id, canRejectReport(flag))">
+                  <BIIcon name="it-ban" size="xs" /> {{ canRejectReport(flag) ? 'Risolvi & Rigetta Segn.' : 'Risolvi flag' }}
                 </button>
                 <button class="btn btn-outline-warning btn-sm" @click="openResolveModal(flag.id, false)">
-                  <BIIcon name="it-check" size="xs" /> Risolvi (Solo Avviso)
+                  <BIIcon name="it-check" size="xs" /> {{ canRejectReport(flag) ? 'Risolvi (Solo Avviso)' : 'Risolvi senza rigetto' }}
                 </button>
                 <button class="btn btn-outline-secondary btn-sm" @click="openDismissModal(flag.id)">
                   <BIIcon name="it-close" size="xs" /> Ignora Flag
@@ -280,4 +293,4 @@ const formatDate = (dateStr: string) => {
 .dismissed-card .mt-info {
   margin-top: 0.4rem;
 }
-</style>
\ No newline at end of file
+</style>
diff --git a/app/pages/interventions/[token].vue b/app/pages/interventions/[token].vue
new file mode 100644
index 0000000..efd9e2a
--- /dev/null
+++ b/app/pages/interventions/[token].vue
@@ -0,0 +1,117 @@
+<script setup lang="ts">
+definePageMeta({
+  layout: 'default'
+})
+
+useHead({ title: 'Intervento pubblico - Visione' })
+
+const route = useRoute()
+const runtimeConfig = useRuntimeConfig()
+const token = computed(() => String(route.params.token || ''))
+const { getPublicIntervention } = useOperator()
+
+const { data, pending, error } = await useAsyncData(
+  `public-intervention-${token.value}`,
+  () => getPublicIntervention(token.value),
+)
+
+const payload = computed<any>(() => data.value || null)
+const report = computed<any>(() => payload.value?.report || payload.value?.summary || payload.value?.intervention || payload.value)
+const media = computed<any[]>(() => payload.value?.media || [])
+const messages = computed<any[]>(() => payload.value?.latest_messages || payload.value?.messages || [])
+
+const formatDate = (dateString?: string) => {
+  if (!dateString) return '-'
+  return new Date(dateString).toLocaleString('it-IT', {
+    day: '2-digit',
+    month: '2-digit',
+    year: 'numeric',
+    hour: '2-digit',
+    minute: '2-digit'
+  })
+}
+</script>
+
+<template>
+  <div class="container my-5">
+    <div class="row justify-content-center">
+      <div class="col-12 col-lg-8">
+        <div v-if="pending" class="text-center py-5">
+          <div class="spinner-border text-primary" role="status"></div>
+        </div>
+
+        <div v-else-if="error || !report" class="card card-bg border-0 shadow-sm">
+          <div class="card-body py-5 text-center">
+            <BIIcon name="it-close-circle" size="lg" color="danger" class="mb-3" />
+            <h1 class="h4 mb-2">Link non disponibile</h1>
+            <p class="text-muted mb-0">Questo link di intervento non è valido, è scaduto oppure è stato revocato.</p>
+          </div>
+        </div>
+
+        <template v-else>
+          <div class="card card-bg border-0 shadow-sm mb-4">
+            <div class="card-body">
+              <h1 class="h4 mb-2">Intervento pubblico</h1>
+              <p class="text-muted mb-4">Scheda condivisa per team esterno.</p>
+
+              <div class="row g-3">
+                <div class="col-12 col-md-6">
+                  <small class="text-muted d-block">Segnalazione</small>
+                  <strong>#{{ report.id || '-' }}</strong>
+                </div>
+                <div class="col-12 col-md-6">
+                  <small class="text-muted d-block">Categoria</small>
+                  <strong>{{ report.category_name || '-' }}</strong>
+                </div>
+                <div class="col-12">
+                  <small class="text-muted d-block">Indirizzo</small>
+                  <strong>{{ report.address || '-' }}</strong>
+                </div>
+                <div class="col-12">
+                  <small class="text-muted d-block">Descrizione</small>
+                  <p class="mb-0">{{ report.description || '-' }}</p>
+                </div>
+                <div class="col-12 col-md-6">
+                  <small class="text-muted d-block">Stato</small>
+                  <strong>{{ report.status || '-' }}</strong>
+                </div>
+                <div class="col-12 col-md-6">
+                  <small class="text-muted d-block">Aperta</small>
+                  <strong>{{ formatDate(report.created_at) }}</strong>
+                </div>
+              </div>
+            </div>
+          </div>
+
+          <div v-if="media.length > 0" class="card card-bg border-0 shadow-sm mb-4">
+            <div class="card-body">
+              <h2 class="h6 mb-3">Allegati</h2>
+              <div class="row g-2">
+                <div v-for="item in media" :key="item.id" class="col-6 col-md-4">
+                  <img
+                    v-if="item.media_kind === 'IMAGE'"
+                    :src="runtimeConfig.public.api + item.url"
+                    class="img-fluid rounded border"
+                    :alt="item.original_filename || 'Allegato'"
+                  />
+                </div>
+              </div>
+            </div>
+          </div>
+
+          <div v-if="messages.length > 0" class="card card-bg border-0 shadow-sm">
+            <div class="card-body">
+              <h2 class="h6 mb-3">Ultimi aggiornamenti</h2>
+              <ul class="list-unstyled mb-0">
+                <li v-for="message in messages" :key="message.id" class="border-bottom py-2">
+                  <div class="small text-muted mb-1">{{ formatDate(message.created_at) }}</div>
+                  <div>{{ message.body }}</div>
+                </li>
+              </ul>
+            </div>
+          </div>
+        </template>
+      </div>
+    </div>
+  </div>
+</template>
diff --git a/app/pages/operator/assigned.vue b/app/pages/operator/assigned.vue
index aed54b6..a77db37 100644
--- a/app/pages/operator/assigned.vue
+++ b/app/pages/operator/assigned.vue
@@ -25,7 +25,7 @@ const { data: reportsRes, pending } = useAsyncData(
       <h1 class="h3 font-weight-bold mb-0">Le Mie Assegnazioni</h1>
       <div>
         <NuxtLink to="/dashboard" class="btn btn-outline-secondary btn-sm me-2">Dashboard</NuxtLink>
-        <NuxtLink to="/operator" class="btn btn-outline-primary btn-sm">Coda Open</NuxtLink>
+        <NuxtLink to="/operator" class="btn btn-outline-primary btn-sm">Segnalazioni disponibili</NuxtLink>
       </div>
     </div>
 
diff --git a/app/pages/operator/index.vue b/app/pages/operator/index.vue
index 4a6c627..b9a39bf 100644
--- a/app/pages/operator/index.vue
+++ b/app/pages/operator/index.vue
@@ -6,34 +6,22 @@ definePageMeta({
 
 useHead({ title: 'Segnalazioni Aperte - Operatore' })
 
-const { getOpenReports, takeReport } = useOperator()
+const { getOpenReports } = useOperator()
 
 const page = ref(1)
 const perPage = ref(10)
 
-const { data: reportsRes, pending, refresh } = useAsyncData(
+const { data: reportsRes, pending } = useAsyncData(
   'operator-open-reports', 
   () => getOpenReports({ page: page.value, per_page: perPage.value }),
   { watch: [page] }
 )
-
-const handleTakeReport = async (id: number) => {
-  try {
-    const res = await takeReport(id)
-    if (res.ok) {
-          await refresh()
-    }
-  } catch (err) {
-    console.error('Failed to take report', err)
-  }
-}
-
 </script>
 
 <template>
   <div class="container my-5">
     <div class="d-flex justify-content-between align-items-center mb-4">
-      <h1 class="h3 font-weight-bold mb-0">Segnalazioni da prendere in carico (OPEN)</h1>
+      <h1 class="h3 font-weight-bold mb-0">Segnalazioni da valutare</h1>
       <div>
         <NuxtLink to="/dashboard" class="btn btn-outline-secondary btn-sm me-2">Dashboard</NuxtLink>
         <NuxtLink to="/operator/assigned" class="btn btn-outline-primary btn-sm">Le mie assegnazioni</NuxtLink>
@@ -45,15 +33,14 @@ const handleTakeReport = async (id: number) => {
     </div>
 
     <div v-else-if="!reportsRes?.reports || reportsRes.reports.length === 0" class="alert alert-info">
-      Non ci sono segnalazioni aperte in questo momento.
+      Non ci sono segnalazioni disponibili in questo momento.
     </div>
 
     <div v-else>
       <ReportTable
         :reports="reportsRes.reports"
-        action-variant="manage"
         detail-base-path="/operator/reports"
-        @take="handleTakeReport"
+        action-label="Visualizza"
       />
 
       <Pagination 
diff --git a/app/pages/operator/others.vue b/app/pages/operator/others.vue
index ae23be4..d3be63d 100644
--- a/app/pages/operator/others.vue
+++ b/app/pages/operator/others.vue
@@ -25,7 +25,7 @@ const { data: reportsRes, pending } = useAsyncData(
       <h1 class="h3 font-weight-bold mb-0">Gestite da altri Operatori</h1>
       <div>
         <NuxtLink to="/dashboard" class="btn btn-outline-secondary btn-sm me-2">Dashboard</NuxtLink>
-        <NuxtLink to="/operator" class="btn btn-outline-primary btn-sm">Coda Open</NuxtLink>
+        <NuxtLink to="/operator" class="btn btn-outline-primary btn-sm">Segnalazioni disponibili</NuxtLink>
       </div>
     </div>
 
diff --git a/app/pages/operator/reports/[id].vue b/app/pages/operator/reports/[id].vue
index 0293c0a..979dc3c 100644
--- a/app/pages/operator/reports/[id].vue
+++ b/app/pages/operator/reports/[id].vue
@@ -1,5 +1,5 @@
 <script setup lang="ts">
-import type { Message, ReportStatus } from '~/types/api'
+import type { FlagRequest, Message, Report, ReportStatus } from '~/types/api'
 
 definePageMeta({
   middleware: 'auth',
@@ -16,8 +16,16 @@ if (!reportId) {
   navigateTo('/operator')
 }
 
-const { getReportDetail, getMessages, addMessage, flagMessage } = useReports()
-const { getInterventionSummary, updateReportStatus, assignTeam, getTeams, createInterventionLink, revokeInterventionLink } = useOperator()
+const { getReportDetail, getMessages, addMessage, flagMessage, flagReport } = useReports()
+const {
+  takeReport,
+  getInterventionSummary,
+  updateReportStatus,
+  assignTeam,
+  getTeams,
+  createInterventionLink,
+  revokeInterventionLink
+} = useOperator()
 const { user } = useAuth()
 
 const { data: reportData, refresh: refreshReport } = await useAsyncData(`op-report-${reportId}`, () => getReportDetail(reportId))
@@ -25,14 +33,20 @@ const { data: messagesData, refresh: refreshMessages } = await useAsyncData(`op-
 const { data: summaryData, refresh: refreshSummary } = await useAsyncData(`op-summary-${reportId}`, () => getInterventionSummary(reportId))
 const { data: teamsData } = await useAsyncData('operator-teams', () => getTeams())
 
-const report = computed(() => (reportData.value as any)?.report)
+const report = computed<Report | undefined>(() => (reportData.value as any)?.report)
 const media = computed(() => (reportData.value as any)?.media || [])
 const statusHistory = computed(() => (reportData.value as any)?.history || [])
-const messages = computed(() => (messagesData.value as any)?.messages || [])
+const messages = computed<Message[]>(() => (messagesData.value as any)?.messages || [])
 const summary = computed(() => (summaryData.value as any)?.summary)
 const summaryMedia = computed(() => (summaryData.value as any)?.media || [])
 const teams = computed(() => teamsData.value?.teams || [])
 
+const currentUserId = computed(() => user.value?.id ?? null)
+const isTakenByCurrentOperator = computed(() => report.value?.assigned_operator_id === currentUserId.value)
+const isOpenAndUnassigned = computed(() => report.value?.status === 'OPEN' && !report.value?.assigned_operator_id)
+const isReadOnlyPreview = computed(() => !isTakenByCurrentOperator.value)
+const canTakeReport = computed(() => isOpenAndUnassigned.value && !isTakenByCurrentOperator.value)
+
 const statusMeta: Record<string, string> = {
   OPEN: 'Aperta',
   UNDER_REVIEW: 'In revisione',
@@ -70,26 +84,30 @@ const selectableStatuses = computed(() => {
 })
 
 const canCreateInterventionLink = computed(() => {
+  if (isReadOnlyPreview.value) return false
   if (summary.value?.assignments && Array.isArray(summary.value.assignments)) {
     return summary.value.assignments.some((a: any) => !a.ended_at)
   }
-  return ['ASSIGNED', 'IN_PROGRESS'].includes(report.value?.status)
+  return ['ASSIGNED', 'IN_PROGRESS'].includes(report.value?.status || '')
 })
 
 const newStatus = ref<ReportStatus>('IN_PROGRESS')
 const statusNote = ref('')
 const isUpdatingStatus = ref(false)
+const isTakingReport = ref(false)
 
 const isAssignModalOpen = ref(false)
 const selectedTeamId = ref<number | null>(null)
 const isAssigning = ref(false)
 const interventionLink = ref('')
 const interventionLinkExpiresAt = ref('')
+const interventionPublicLink = ref('')
 const isGeneratingInterventionLink = ref(false)
 const isRevokingInterventionLink = ref(false)
 const interventionLinkError = ref('')
 const interventionLinkSuccess = ref('')
 const isRevokeInterventionModalOpen = ref(false)
+const copyFeedback = ref('')
 
 const isSubmittingMessage = ref(false)
 const flaggedMessageIds = ref<number[]>([])
@@ -98,6 +116,15 @@ const messageToFlag = ref<Message | null>(null)
 const isFlaggingMessage = ref(false)
 const isFlaggingMessageId = computed(() => isFlaggingMessage.value ? messageToFlag.value?.id : null)
 
+const isFlagReportModalOpen = ref(false)
+const isFlaggingReport = ref(false)
+const reportFlagError = ref('')
+const reportFlagSuccess = ref('')
+const reportFlagForm = reactive<FlagRequest>({
+  reason: '',
+  details: ''
+})
+
 watch(() => report.value?.status, (val) => {
   if (val) {
     const allowed = statusTransitions[val] || []
@@ -107,7 +134,44 @@ watch(() => report.value?.status, (val) => {
   }
 }, { immediate: true })
 
+const resetReportFlagForm = () => {
+  reportFlagForm.reason = ''
+  reportFlagForm.details = ''
+  reportFlagError.value = ''
+}
+
+const setPublicInterventionLink = (url?: string) => {
+  if (!url) {
+    interventionPublicLink.value = ''
+    return
+  }
+
+  try {
+    const rawUrl = new URL(url, runtimeConfig.public.api)
+    interventionPublicLink.value = `${runtimeConfig.public.url}${rawUrl.pathname.replace(/^\/api\/v1/, '')}`
+  } catch {
+    interventionPublicLink.value = url
+  }
+}
+
+const handleTakeReport = async () => {
+  if (!canTakeReport.value || !report.value) return
+
+  isTakingReport.value = true
+  try {
+    const res = await takeReport(report.value.id)
+    if (res.ok) {
+      await Promise.all([refreshReport(), refreshSummary()])
+    }
+  } catch (e) {
+    console.error('Failed to take report', e)
+  } finally {
+    isTakingReport.value = false
+  }
+}
+
 const handleStatusUpdate = async () => {
+  if (isReadOnlyPreview.value) return
   isUpdatingStatus.value = true
   try {
     const res = await updateReportStatus(reportId, {
@@ -126,7 +190,7 @@ const handleStatusUpdate = async () => {
 }
 
 const handleAssignTeam = async () => {
-  if (isAdmin(user.value?.role)) return
+  if (isReadOnlyPreview.value) return
   if (!selectedTeamId.value) return
 
   isAssigning.value = true
@@ -147,15 +211,20 @@ const handleAssignTeam = async () => {
 }
 
 const copyInterventionLink = async () => {
-  if (!interventionLink.value || !navigator?.clipboard) return
+  if (!interventionPublicLink.value || !navigator?.clipboard) return
 
   try {
-    await navigator.clipboard.writeText(interventionLink.value)
+    await navigator.clipboard.writeText(interventionPublicLink.value)
+    copyFeedback.value = 'Copiato'
     interventionLinkSuccess.value = 'Link copiato negli appunti.'
     interventionLinkError.value = ''
+    setTimeout(() => {
+      copyFeedback.value = ''
+    }, 2000)
   } catch {
     interventionLinkError.value = 'Copia automatica non riuscita.'
     interventionLinkSuccess.value = ''
+    copyFeedback.value = ''
   }
 }
 
@@ -170,6 +239,7 @@ const handleCreateInterventionLink = async () => {
     if (res.ok) {
       interventionLink.value = res.url
       interventionLinkExpiresAt.value = res.expires_at
+      setPublicInterventionLink(res.url)
       interventionLinkSuccess.value = 'Link intervento generato.'
     }
   } catch (e: any) {
@@ -202,6 +272,7 @@ const handleRevokeInterventionLink = async () => {
     if (res.ok) {
       interventionLink.value = ''
       interventionLinkExpiresAt.value = ''
+      interventionPublicLink.value = ''
       interventionLinkSuccess.value = 'Link intervento revocato.'
       isRevokeInterventionModalOpen.value = false
     }
@@ -214,6 +285,7 @@ const handleRevokeInterventionLink = async () => {
 }
 
 const handleSendMessage = async (msgText: string, files: File[]) => {
+  if (isReadOnlyPreview.value) return
   if (!msgText.trim() && files.length === 0) return
   isSubmittingMessage.value = true
   try {
@@ -228,7 +300,6 @@ const handleSendMessage = async (msgText: string, files: File[]) => {
 
 const canFlagMessage = (message: Message) => {
   if (!user.value) return false
-  if (isAdmin(user.value?.role)) return false
 
   const isCitizenMessage = message.user_id !== user.value.id && message.user_id === report.value?.user_id
   const isAlreadyFlagged = flaggedMessageIds.value.includes(message.id)
@@ -252,7 +323,6 @@ const executeFlagMessage = async () => {
     })
 
     flaggedMessageIds.value.push(messageToFlag.value.id)
-
     isFlagMessageModalOpen.value = false
     messageToFlag.value = null
   } catch (e) {
@@ -262,6 +332,33 @@ const executeFlagMessage = async () => {
   }
 }
 
+const executeFlagReport = async () => {
+  if (!reportFlagForm.reason.trim()) {
+    reportFlagError.value = 'Inserisci un motivo.'
+    return
+  }
+
+  isFlaggingReport.value = true
+  reportFlagError.value = ''
+  reportFlagSuccess.value = ''
+
+  try {
+    await flagReport(reportId, {
+      reason: reportFlagForm.reason.trim(),
+      details: reportFlagForm.details.trim() || undefined
+    })
+
+    reportFlagSuccess.value = 'Segnalazione inviata alla moderazione.'
+    isFlagReportModalOpen.value = false
+    resetReportFlagForm()
+  } catch (e: any) {
+    console.error('Failed to flag report', e)
+    reportFlagError.value = e?.data?.message || 'Invio segnalazione non riuscito.'
+  } finally {
+    isFlaggingReport.value = false
+  }
+}
+
 const formatDate = (dateString: string) => {
   if (!dateString) return '-'
   return new Date(dateString).toLocaleDateString('it-IT', {
@@ -288,14 +385,15 @@ const formattedInterventionLinkExpiry = computed(() =>
   <div v-if="report">
     <div class="report-hero py-4">
       <div class="container">
-        <NuxtLink to="/operator/assigned" class="btn btn-sm btn-link text-decoration-none ps-0 mb-2">
-          &larr; Torna alle assegnazioni
+        <NuxtLink :to="isTakenByCurrentOperator ? '/operator/assigned' : '/operator'" class="btn btn-sm btn-link text-decoration-none ps-0 mb-2">
+          &larr; Torna all'elenco
         </NuxtLink>
         <div class="row g-3 align-items-end">
           <div class="col-12 col-lg-8">
             <div class="report-hero-meta mb-2">
-              <span class="report-id">Intervento #{{ reportId }}</span>
+              <span class="report-id">Segnalazione #{{ reportId }}</span>
               <StatusBadge :status="report.status" />
+              <span v-if="isReadOnlyPreview" class="badge bg-secondary">Sola lettura</span>
             </div>
             <h1 class="h3 font-weight-bold mb-2">{{ report.category_name }}</h1>
             <p class="mb-0 report-hero-address">{{ report.address }}</p>
@@ -308,11 +406,15 @@ const formattedInterventionLinkExpiry = computed(() =>
               </div>
               <div class="hero-stat">
                 <span class="hero-stat-label">Aperta</span>
-                <strong>{{ formatDate(report.created_at) }}</strong>
+                <strong>{{ formatDate(report.created_at || '') }}</strong>
               </div>
             </div>
           </div>
         </div>
+
+        <div v-if="isReadOnlyPreview" class="alert alert-info mt-3 mb-0">
+          Stai visualizzando segnalazione in sola lettura. Prendila in carico per aggiornare stato, assegnare team o scrivere al cittadino.
+        </div>
       </div>
     </div>
 
@@ -357,6 +459,20 @@ const formattedInterventionLinkExpiry = computed(() =>
                   </div>
                 </div>
               </div>
+
+              <div class="mt-4 d-flex flex-wrap gap-2">
+                <button type="button" class="btn btn-outline-warning btn-sm" @click="isFlagReportModalOpen = true">
+                  Segnala alla moderazione
+                </button>
+                <button v-if="canTakeReport" type="button" class="btn btn-primary btn-sm" :disabled="isTakingReport" @click="handleTakeReport">
+                  <span v-if="isTakingReport" class="spinner-border spinner-border-sm me-2"></span>
+                  Prendi in carico
+                </button>
+              </div>
+
+              <div v-if="reportFlagSuccess" class="alert alert-success mt-3 mb-0">
+                {{ reportFlagSuccess }}
+              </div>
             </div>
           </div>
 
@@ -378,7 +494,10 @@ const formattedInterventionLinkExpiry = computed(() =>
                   :is-flagging-message-id="isFlaggingMessageId"
                   @flag="handleFlagMessage"
               />
-              <MessageComposer @send="handleSendMessage" />
+              <div v-if="isReadOnlyPreview" class="alert alert-secondary mt-3 mb-0 small">
+                Messaggistica disponibile dopo la presa in carico.
+              </div>
+              <MessageComposer v-else @send="handleSendMessage" />
             </div>
           </div>
         </div>
@@ -409,7 +528,7 @@ const formattedInterventionLinkExpiry = computed(() =>
                   </p>
                 </div>
               </div>
-              <div v-if="!isAdmin(user?.role)" class="card-body pt-0">
+              <div class="card-body pt-0" v-if="!isReadOnlyPreview">
                 <button class="btn btn-outline-primary w-100" @click="isAssignModalOpen = true" :disabled="teams.length === 0">
                   Assegna team
                 </button>
@@ -428,18 +547,18 @@ const formattedInterventionLinkExpiry = computed(() =>
                   {{ interventionLinkSuccess }}
                 </div>
 
-                <template v-if="interventionLink">
+                <template v-if="interventionPublicLink">
                   <label class="form-label">URL attivo</label>
                   <div class="input-group mb-2">
-                    <input type="text" class="form-control" :value="interventionLink" readonly />
+                    <input type="text" class="form-control" :value="interventionPublicLink" readonly />
                     <button type="button" class="btn btn-outline-primary" @click="copyInterventionLink">
-                      Copia
+                      {{ copyFeedback || 'Copia' }}
                     </button>
                   </div>
                   <p class="small text-muted mb-3">
                     Scade: {{ formattedInterventionLinkExpiry || '-' }}
                   </p>
-                  <div class="d-grid gap-2">
+                  <div class="d-grid gap-2" v-if="!isReadOnlyPreview">
                     <button type="button" class="btn btn-outline-primary" :disabled="isGeneratingInterventionLink || !canCreateInterventionLink" @click="handleCreateInterventionLink">
                       <span v-if="isGeneratingInterventionLink" class="spinner-border spinner-border-sm me-2"></span>
                       Rigenera link
@@ -463,7 +582,7 @@ const formattedInterventionLinkExpiry = computed(() =>
                 </button>
 
                 <div v-if="!canCreateInterventionLink" class="text-danger small mt-2">
-                  È necessaria un'assegnazione in corso per generare o rigenerare questo link.
+                  È necessaria una presa in carico e un'assegnazione in corso per generare questo link.
                 </div>
               </div>
             </div>
@@ -472,7 +591,13 @@ const formattedInterventionLinkExpiry = computed(() =>
               <div class="card-body">
                 <h2 class="h6 mb-3">Aggiorna stato</h2>
 
-                <template v-if="selectableStatuses.length > 0">
+                <template v-if="isReadOnlyPreview">
+                  <div class="alert alert-secondary mb-0 small">
+                    Aggiornamento stato disponibile dopo la presa in carico.
+                  </div>
+                </template>
+
+                <template v-else-if="selectableStatuses.length > 0">
                   <form @submit.prevent="handleStatusUpdate">
                     <div class="mb-3">
                       <label class="form-label">Nuovo Stato</label>
@@ -559,6 +684,36 @@ const formattedInterventionLinkExpiry = computed(() =>
       </div>
     </div>
 
+    <div v-if="isFlagReportModalOpen" class="modal-backdrop fade show d-block" style="background: rgba(0,0,0,0.5); z-index: 1040;"></div>
+    <div v-if="isFlagReportModalOpen" class="modal fade show d-block" tabindex="-1" style="z-index: 1050;">
+      <div class="modal-dialog modal-dialog-centered">
+        <div class="modal-content">
+          <div class="modal-header">
+            <h5 class="modal-title">Segnala segnalazione alla moderazione</h5>
+            <button type="button" class="btn-close" :disabled="isFlaggingReport" @click="isFlagReportModalOpen = false; resetReportFlagForm()"></button>
+          </div>
+          <div class="modal-body">
+            <div v-if="reportFlagError" class="alert alert-danger py-2">{{ reportFlagError }}</div>
+            <div class="mb-3">
+              <label class="form-label">Motivo</label>
+              <input v-model="reportFlagForm.reason" type="text" class="form-control" maxlength="200" />
+            </div>
+            <div>
+              <label class="form-label">Dettagli</label>
+              <textarea v-model="reportFlagForm.details" class="form-control" rows="4" placeholder="Dettagli aggiuntivi opzionali"></textarea>
+            </div>
+          </div>
+          <div class="modal-footer">
+            <button type="button" class="btn btn-outline-secondary" :disabled="isFlaggingReport" @click="isFlagReportModalOpen = false; resetReportFlagForm()">Annulla</button>
+            <button type="button" class="btn btn-warning" :disabled="isFlaggingReport || !reportFlagForm.reason.trim()" @click="executeFlagReport">
+              <span v-if="isFlaggingReport" class="spinner-border spinner-border-sm me-2"></span>
+              Invia a moderazione
+            </button>
+          </div>
+        </div>
+      </div>
+    </div>
+
     <ConfirmModal
         :open="isRevokeInterventionModalOpen"
         title="Revoca link intervento"
@@ -699,4 +854,4 @@ const formattedInterventionLinkExpiry = computed(() =>
     position: static;
   }
 }
-</style>
\ No newline at end of file
+</style>