# Milestone 04: Backend Completion

## Implemented in this milestone
- Added operator queues for assigned reports, open unassigned reports and reports
  assigned to other operators.
- Added an operator intervention summary with report data, citizen contact data,
  media and latest messages.
- Added local in-app notifications for status changes, team assignment, report
  messages and reward events.
- Added citizen reward ledger APIs and automatic points for resolved reports.
- Added report/message moderation flags with admin/operator review and optional
  report rejection.
- Expanded admin statistics with category, team, monthly and segmented
  resolution-time aggregates.
- Added anonymized public open-data report export.
- Updated the manual OpenAPI contract for the new backend routes.

## Intentionally not implemented
- Real CIE/SPID integration.
- Real SMS, Telegram, WhatsApp or production SMTP notification delivery.
- Route optimization for intervention teams.
- Frontend-specific pages outside the Streamlit API lab.